Go to a self-service ticket machine at the station. Insert any debit or credit card (for identification). Enter your ticket collection reference. ...

You don't need to pick up your tickets from the station you selected when making a booking. You can collect from an enabled machine at any one of over ...

To collect your tickets you'll need the collection reference number and any debit/credit card, it does not have to be associated to your PayPal account....

An eticket comes as a PDF attached to an email, which you can open directly or forward to another passenger, if you’re booking on their behalf. You can also...

Please check your junk/spam folder to make sure the confirmation email has not been sent there. Confirmations are not essential for travel as the same b...

To access 'My account' please click here.

Anyone from the age of 5 can get a Smartcard. You must be 16 years old or over to sign up or buy tickets online.

If this is the first time that you have used your SmartCard online you will need to register your SmartCard for online purchase. This can be done on the del...

Call our Smartcard Team on 0344 811 0141. They'll arrange for a new card to be issued with your remaining entitlement on it. They'll also cancel yo...

Second Class post You’ll get your tickets within two to three working days.  We’ll only offer this delivery option to you if your journey’s more than se...