Getting your ticket

Getting your ticket

How do I collect my tickets from a Self Service Ticket Machine?
You can pick up your ticket(s) from one of the self-service ticket machines at key mainline stations or selected locations. Collection is easy you only ...
Which stations have self-service ticket machines?
You don't need to pick up your tickets from the station you selected when making a booking. You can collect from an enabled machine at any one of over...
Collecting tickets when paying with PayPal
To collect your tickets you'll need the collection reference number and any debit/credit card, it does not have to be associated to your PayPal account...
What are etickets?
etickets are a great way to make train travel more convenient. With no need to queue for tickets at the station, you're free to head straight for your ...
What should I do if I have not received my booking confirmation?
Please check your junk/spam folder to make sure the confirmation email has not been sent there. Confirmations are not essential for travel as the same b...
Where can I access My Account?
To access 'My account' please click here.
Is there a limit on how many tickets I can buy for the Smartcard?
Yes, current cards can hold up to four products and newer cards will hold up to eight. We advise that you purchase one ticket per transaction (there is ...
Is there an age restriction on Smartcard?
We issue cards according to the age you put on the application form. You won't be able to load age specific products on your card if it doesn'...
I have a SmartCard but it does not appear on the delivery options page.
If this is the first time that you have used your SmartCard online you will need to register your SmartCard for online purchase. This can be done on the del...
What do I do if I lose or damage my Smartcard?
Call our Smartcard Team on 0344 811 0141. They'll arrange for a new card to be issued with your remaining entitlement on it. They'll also cancel ...