Getting your ticket 12

• How do I collect my tickets from a Self Service Ticket Machine?
• Which stations have self-service ticket machines?
• Collecting tickets when paying with PayPal
• What are etickets?
• What should I do if I have not received my booking confirmation?

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Ticket types and prices 22

• How do I contact ScotRail about my Smartcard?
• How do I find out when my tickets on the Smartcard will expire?
• How soon will I receive my Smartcard?
• Which photos are appropriate for Smartcard and how do I upload one?
• Will proof of age be required for a child Smartcard?

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Ticket refunds and changes 9

• What if I want to change my details or cancel my Smartcard?
• After what period of time can I claim a refund?
• Can I apply for a Season ticket refund at any station?
• Do I need the tickets to claim a refund?
• How can I refund my ticket?

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Onboard, seating and at the station 8

• How will my Smartcard ticket be checked on the train?
• What do I do if a station gate or platform validator doesn't recognise my Smartcard?
• What if I forget to bring my Smartcard on my journey?
• Can I take a break in my journey?
• Do I need a Photocard for a Season tickets?

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