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All ScotRail articles
Getting your ticket
How do I collect my tickets from a Self Service Ticket Machine?
Which stations have self-service ticket machines?
Collecting tickets when paying with PayPal
What are etickets?
What should I do if I have not received my booking confirmation?
See all 12 articles
Ticket types and prices
How do I contact ScotRail about my Smartcard?
How do I find out when my tickets on the Smartcard will expire?
How soon will I receive my Smartcard?
Which photos are appropriate for Smartcard and how do I upload one?
Will proof of age be required for a child Smartcard?
See all 22 articles
Ticket refunds and changes
What if I want to change my details or cancel my Smartcard?
After what period of time can I claim a refund?
Can I apply for a Season ticket refund at any station?
Do I need the tickets to claim a refund?
How can I refund my ticket?
See all 9 articles
Onboard, seating and at the station
How will my Smartcard ticket be checked on the train?
What do I do if a station gate or platform validator doesn't recognise my Smartcard?
What if I forget to bring my Smartcard on my journey?
Can I take a break in my journey?
Do I need a Photocard for a Season tickets?
See all 8 articles
Help article: Limited availability explained
Help article: Tickets left explained
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