Just call our Smartcard Team on 0344 811 0141 anytime between 07:00-22:00 Monday to Friday.

The easiest way is by logging into your online account. The self-service ticket machines at the station will also display the tickets you have on your S...

Once we receive your application, your new Smartcard will be posted out to you within seven working days.

The photograph that goes on your Smartcard needs to be roughly the same shape as a passport photo (35x45mm). The image should be a good recognisable lik...

You may be asked to provide proof of age if you're travelling with a Child card or Club 50 card.

Yes. However, although a ticket is loaded to the card immediately, it will only appear in your online account the next day.

You can buy Anytime, Off-Peak, and Smart Super Off-Peak Day Return tickets on Smartcard on certain routes. Look out for Smart tickets and the Smartcard deli...

When you first purchase a ticket online, you'll be asked to enter your card number. The ISRN number is on the back of the card.

Day Travelcard (peak) Can be used all day Monday to Friday, on the day of validity and for any journey that starts before 04.30 the following day. On publi...

No, as Season Tickets are already discounted you cannot use you Railcard with them.