Ticket Types, Railcards, and Prices

Ticket Options and Usage

• Refund Rule Changes for Certain National Rail Tickets from 1 April 2026
• Flexipass
• At what times can I use the Peak and Off-Peak Day Travelcards?
• What child fares are available?

Payments and Receipts

• Why is my credit/debit card being rejected?
• Do I get a receipt for the tickets I purchased?

Railcards and Season Tickets

• Do I need a Photocard for a Season Ticket?
• What should I do if my Season Ticket is lost or stolen?
• Can I use a Railcard with my Season Ticket?
• I don’t travel every day, is it worth buying a Season ticket?

Smartcard

• What is a Smartcard?
• Is there an age restriction on Smartcard?
• How do I get a Smartcard?
• Which journeys can I use my Smartcard for?
• How do I assign a Smartcard to my online account?
• What if I forget to bring my Smartcard on my journey?

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