If you forget your Season Ticket you can recover the cost of additional tickets purchased for travel up to twice a year.
You are entitled to the following refund -
- First Occasion - Full refund
- Second Occasion - Refund less a £10 administration fee
- Third and any subsequent occasions within a 12-month period - No Refund.
To claim a refund, log in to the My account section of the website and download the form, Apply for a Refund of Daily or Weekly tickets.
Print the form and attach the tickets or receipts for the tickets purchased and send them by recorded delivery to