Ticket refunds and changes

Ticket refunds and changes

What if I want to change my details or cancel my Smartcard?
Just call our Smartcard Team on 0344 811 0141 anytime between 07:00-22:00 Monday to Friday.
After what period of time can I claim a refund?
The maximum period in which you can claim a refund is within 28 days of the tickets expiry date.
Can I apply for a Season ticket refund at any station?
Tickets can only be refunded at the point of issue. If your ticket was ordered from the website, please visit My account and select ‘Apply for a Refund of y...
Do I need the tickets to claim a refund?
If you requested to collect your tickets from a self service ticket machine but have not collected them you can apply for a refund online by clicking on the...
How can I refund my ticket?
If you have bought a ticket but didn’t use it, you may be entitled to a refund. Some ticket types do not qualify for refunds, but we will make this clear to...
How can I change my ticket?
What is a change of journey? A change of journey is when you want to change the date/time of travel. What ticket types allow for a change of journey? ...
How do I claim for a Season Ticket refund?
Your Season Tickets can be refunded if you have the following amount of days remaining - Annual - at least 12 weeks remaining One month or more - at leas...
I left my Season Ticket at home and had to purchase a ticket for the day. Can I get a refund?
If you forget your Season Ticket you can recover the cost of additional tickets purchased for travel up to twice a year.  You are entitled to the following...