Ticket types and prices

Ticket types and prices

Can I use a Railcard with my Season Ticket?
No, as Season Tickets are already discounted you cannot use you Railcard with them.
Do I get a receipt for the tickets I purchased?
Yes, if your tickets are being delivered by post then a receipt will be enclosed with them. If collecting from a Self Service Ticket Machine the receipt...
I don’t travel every day, is it worth buying a Season ticket?
Season tickets are usually most beneficial for those who are travelling at least 3 times a week.
I have been off sick. Can I claim a refund for the days I didn't use the Season ticket?
If you are unable to use your Season ticket due to long term sickness you can return your ticket for refund at the point your sickness begins. Refunds can a...
What child fares are available?
Children under 5 Travel free of charge so you will not have to purchase a ticket. Please keep in mind that they will not have a seat reservation so may hav...
What is a Flexipass?
With a Flexipass you can use your ticket for up to either 10 or 50 single journeys across the SCR network. What are the benefits? It's great value if ...
What is the European Commission Online Dispute Resolution platform?
Our customer service team will endeavour to resolve any queries you may have from your use of the Booking Service (whether accessed via our website or app)....
What should I do if my Season Ticket is lost or stolen?
If your Season Ticket is lost or stolen you can apply for a replacement online Go to My account section of the website, choose apply for a duplicate and f...
Why is my credit/debit card being rejected?
There are a number of reasons why your payment request may have been rejected. We suggest checking all of the following: To ensure you are protected from ...
How do I load my ticket on my SmartCard?
If you purchase online, your ticket will be loaded onto your card when you present it at a ticket gate or platform validator. Ticket vending machines wi...