Onboard, seating and at the station

Onboard, seating and at the station

How will my Smartcard ticket be checked on the train?
On-train staff will carry handheld readers to check the tickets loaded onto your Smartcard.
What do I do if a station gate or platform validator doesn't recognise my Smartcard?
It sometimes takes a couple of seconds for the card to validate with the yellow target area. If the problem persists, please let a ScotRail representati...
What if I forget to bring my Smartcard on my journey?
Since there'll be no way of knowing if you have a valid ticket for your journey, you may be asked to purchase a new ticket and then apply for a refund.
Can I take a break in my journey?
Whether you are permitted to break your journey depends on the ticket type. In general more flexible tickets such as anĀ 'Anytime' ticket will allo...
Do I need a Photocard for a Season tickets?
A Photocard is required when travelling with most Season Tickets and must be obtained before purchasing your ticket. These are issued free of charge at an...
Do I need to make seat reservations when travelling?
We would recommend that you make seat reservations in advance where possible, particularly when travelling on our longer distance routes. Reservations c...
How do I reserve a seat?
Online Seat Reservations For all Advance purchase fares booked on our website our system will automatically reserve a seat free of charge. For Anytime ...
Why are my reserved seats not grouped together?
If you have booked more than one ticket our system will always try and group seats together. If your seats are not grouped together then either: The t...