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ScotRail
Ticket Types, Railcards, and Prices
Smartcard

Articles in this section

What is a Smartcard?
Is there an age restriction on Smartcard?
How do I get a Smartcard?
Which journeys can I use my Smartcard for?
How do I assign a Smartcard to my online account?
What if I forget to bring my Smartcard on my journey?
Will proof of age be required for a child Smartcard?
What do I do if a station gate or platform validator doesn't recognise my Smartcard?
What if I want to change my details or cancel my Smartcard?
How do I contact ScotRail about my Smartcard?

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How do I contact ScotRail about my Smartcard?

10 December 2025 14:24 Updated

Just call our Smartcard Team on 0344 811 0141 anytime between 07:00-22:00 Monday to Friday.

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